Privacy Policy

In this Privacy Policy, the following terms have the meanings assigned to them below:

rodagg collects the following categories of Personal Data, grouped by the context in which they are provided:

2.1 Registration Data

• Full legal name as it appears on your government-issued identification document.
• Date of birth (used to verify that you are aged 21 or older).
• Indonesian mobile phone number.
• Active email address.
• Chosen username and encrypted password.
• City and province of residence within Indonesia.

2.2 KYC & Verification Data

• Scanned or photographed copy of government-issued photo ID (KTP, passport, or driver's licence).
• Proof of address document (utility bill, bank statement, or equivalent).
• Selfie photograph for liveness verification.
• Proof of ownership of registered payment methods.

2.3 Financial Data

• Bank account details (account holder name, account number, bank name — e.g., BCA, BRI, BNI, Mandiri, CIMB Niaga) used for deposits and withdrawals.
• E-wallet account identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja).
• Transaction history including deposit amounts, withdrawal requests, and timestamps.

2.4 Usage & Technical Data

• IP address, browser type and version, device type and operating system.
• Session timestamps, pages visited, features interacted with, and betting history.
• Geolocation data at the city or region level, derived from IP address.
• Crash and error reports submitted when the platform encounters a technical fault.

2.5 Communications Data

• Messages exchanged with our customer support team via live chat or email.
• Feedback and survey responses where voluntarily submitted.

rodagg collects Personal Data through the following channels:

• Directly from you: When you complete the registration form, submit KYC documents, make a deposit or withdrawal request, contact our support team, or participate in any survey or promotion.
• Automatically: Through cookies, browser local storage, server logs, and analytics tools as you interact with the rodagg website and platform. See Section 7 (Cookies & Tracking) for full details.
• From third-party service providers: Identity verification results from our KYC partners; fraud-risk signals from our anti-fraud providers; transaction confirmation data from our payment processors (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, and others).

All data collection points are designed to gather the minimum amount of data necessary for the stated purpose. Where we rely on automated collection (e.g., cookies), you will be notified on your first visit and given the option to manage your preferences.

rodagg processes your Personal Data under the following legal bases, depending on the processing activity in question:

rodagg uses the Personal Data we collect for the following clearly defined purposes:

• Account creation and management: To register your account, authenticate your identity on login, and maintain your account in good standing.
• Age and identity verification: To confirm that you are at least 21 years of age and a legitimate account holder, as required by our Terms & Conditions and our obligations as a responsible gaming operator.
• Transaction processing: To execute deposit and withdrawal requests accurately and promptly via your registered Indonesian bank accounts (BCA, BRI, BNI, Mandiri, CIMB Niaga, and others) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja).
• Customer support: To respond to your enquiries, investigate complaints, and resolve disputes in a timely and informed manner.
• Fraud prevention and security: To detect suspicious login attempts, unusual transaction patterns, multi-accounting, and other forms of abuse that could harm you or other members of the rodagg platform.
• Responsible gaming: To monitor betting patterns that may indicate problem gambling behaviour, to enforce self-exclusion requests, and to apply deposit and loss limits that you have set.
• Legal and regulatory compliance: To maintain records as required by applicable anti-money laundering regulations and to respond to valid requests from law enforcement or regulatory authorities.
• Platform improvement: To analyse usage patterns, identify technical issues, and develop new features that improve the overall member experience.
• Promotional communications: Where you have opted in, to send you information about bonuses, seasonal promotions (such as those tied to Idul Fitri, Ramadhan, or Indonesian Independence Day), and new product launches relevant to your preferences.

rodagg does not sell, rent, or trade your Personal Data. We share your data only in the following limited and controlled circumstances:

• Payment processors: We share the minimum necessary financial identifiers with our payment processing partners to execute deposits and withdrawals. These partners are bound by strict data processing agreements and may not use your data for any purpose other than processing the specific transaction.
• KYC and identity verification providers: Your identity documents and verification selfies are transmitted securely to our third-party KYC partner for processing. Once verification is complete, rodagg retains only the verification outcome and your document type — not the full document image, unless required by law.
• Fraud detection and anti-money laundering services: Behavioural and transactional signals may be shared with specialist risk-analysis providers to identify and prevent fraudulent activity. These providers operate under binding confidentiality agreements.
• Game studio providers: When you participate in live casino, slot, togel (Indonesia's traditional numbers lottery), or crash game products delivered by third-party studios such as Pragmatic Play, Evolution Gaming, or Spribe, limited session data is shared with those studios solely to deliver the game experience. Game providers are not permitted to use this data for independent marketing purposes.
• Legal and regulatory authorities: rodagg will disclose Personal Data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where we are legally required to do so, or where disclosure is necessary to protect the safety of our members or the integrity of the platform.
• Business transfers: In the event of a merger, acquisition, or sale of all or substantially all of rodagg's assets, your Personal Data may be transferred to the successor entity, subject to equivalent privacy protections.

rodagg uses cookies and similar tracking technologies to operate core platform functions and to understand how members interact with our services. The following categories of cookies are in use:

You may manage functional and analytics cookies via your browser settings at any time. Please note that disabling functional cookies may affect your experience on the rodagg platform. rodagg does not use third-party advertising or behavioural targeting cookies.

rodagg retains Personal Data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention schedule applies:

Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymised. Where deletion is technically complex (e.g., data held in encrypted backup systems), data will be isolated from active processing until the backup cycle permits secure deletion.

As a member of the rodagg platform, you have the following rights in relation to your Personal Data. These rights may be exercised by contacting us at [email protected] with the subject line "Data Rights Request" and your registered Account username.

rodagg will respond to all verified data rights requests within 30 calendar days. In complex cases, this may be extended by a further 60 days, with notification provided to you explaining the reason for the extension. There is no charge for exercising your data rights, unless requests are manifestly unfounded or excessive.

rodagg implements a comprehensive, multi-layered security framework to protect your Personal Data against unauthorised access, disclosure, alteration, and destruction. Our security measures include:

• Transport Layer Security (TLS 1.3): All data in transit between your device and our servers is encrypted using 256-bit TLS encryption. Connections using older, less secure protocol versions are rejected.
• Data-at-rest encryption: Sensitive data stored in our databases — including KYC records and financial identifiers — is encrypted using AES-256 encryption.
• Access controls: Internal access to member Personal Data is restricted on a strict need-to-know basis. Staff with authorised access undergo regular security training and background screening.
• Two-factor authentication (2FA): rodagg strongly recommends enabling 2FA on your account. 2FA is mandatory for all internal staff accounts with access to member data.
• Penetration testing: The rodagg platform undergoes regular third-party penetration testing to identify and remediate security vulnerabilities before they can be exploited.
• Incident response: In the event of a confirmed data breach affecting your Personal Data, rodagg will notify affected members within 72 hours of becoming aware of the incident, consistent with industry best practice.

The rodagg platform is strictly restricted to individuals who are 21 years of age or older. We do not knowingly collect Personal Data from individuals under the age of 21. If we discover or are informed that a minor has registered an account or provided Personal Data to rodagg, we will:

• Immediately suspend and permanently close the associated account.
• Delete all Personal Data associated with the account to the extent technically possible and not otherwise required to be retained for legal or anti-fraud purposes.
• Forfeit any balance held in the account and reverse any transactions where this is technically and legally feasible.

If you are a parent or guardian and believe that a minor in your care has registered an account on rodagg, please contact us immediately at [email protected]. We will investigate and act promptly. rodagg takes underage gambling prevention extremely seriously and supports the use of parental control software to restrict access to gambling websites.

rodagg's primary data processing infrastructure is hosted on servers located in jurisdictions with robust data protection frameworks. Where your Personal Data is transferred to or processed in a jurisdiction outside Indonesia — for example, by a KYC verification partner or game studio provider whose servers are located overseas — rodagg ensures that appropriate safeguards are in place, including:

• Binding contractual clauses in data processing agreements with all Third-Party Processors that impose data protection obligations equivalent to those set out in this Privacy Policy.
• Transfer only to jurisdictions or organisations that demonstrate an adequate level of data protection through recognised certification schemes or regulatory approval.
• Encryption of all data in transit between jurisdictions using TLS 1.3 or equivalent.

By using the rodagg platform, you acknowledge and consent to the transfer of your Personal Data to processing locations outside Indonesia where this is necessary to deliver the Services described in our Terms & Conditions.

The rodagg platform may contain references to or integrations with third-party services — such as game studio interfaces, payment gateway portals, or live streaming providers — which operate under their own privacy policies. rodagg is not responsible for the privacy practices of these third parties.

We encourage you to review the privacy policy of any third-party service you interact with directly. rodagg's Privacy Policy applies solely to data collected through the rodagg platform at https://rodagg.cam and through direct communications with our team.

rodagg reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the structure of our services. The revised policy will be published on this page with an updated "Last Updated" date at the top.

Where a change is material — meaning it meaningfully affects how we collect or use your Personal Data — we will notify you via email to your registered address at least seven (7) days before the change takes effect. Your continued use of the rodagg platform after the effective date of the revised policy constitutes your acceptance of the updated terms.

We recommend checking this page periodically to stay informed of how rodagg protects your information. A full version history of this Privacy Policy is available on request by contacting our support team.

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your Personal Data, please reach out to the rodagg privacy team through the following channel:

Our customer support team is available 07:00–23:00 WIB, seven days a week. For data rights requests requiring identity verification, we may ask you to confirm your identity before disclosing or modifying any Personal Data.