Terms & Conditions

In these Terms & Conditions, the following defined terms apply unless the context expressly requires otherwise:

Access to and use of the rodagg platform is conditional upon meeting all of the following eligibility requirements:

• You must be a resident of Indonesia and at least 21 years of age at the time of registration and at all times thereafter while maintaining an Account.
• You must have full legal capacity to enter into binding agreements under applicable law.
• You must not be registered as a self-excluded individual on rodagg or any affiliated platform.
• You must not be an employee, director, officer, contractor, or agent of rodagg, nor a close family member of any such person.
• You must not be accessing the Platform from a Prohibited Territory. It is your sole responsibility to verify the legality of online gambling activities in your jurisdiction.
• You must not have previously had an Account terminated by rodagg for any violation of these Terms & Conditions.

rodagg reserves the right to verify eligibility at any time and to suspend or close any Account where eligibility cannot be confirmed to our reasonable satisfaction.

To access the Services, you must complete the registration process by providing accurate, current, and complete information as requested. You agree to:

• Provide your full legal name, date of birth, valid Indonesian mobile number, and active email address.
• Create a secure, unique password that is not shared with any other online service.
• Maintain the accuracy of all registration information and promptly update it if any details change.
• Keep your login credentials strictly confidential. rodagg will never ask for your password via any communication channel.
• Accept full responsibility for all activity conducted under your Account credentials.

One Account Per Member: Each individual may hold only one registered Account on rodagg. The creation of multiple accounts by a single individual ("multi-accounting") — whether using different names, email addresses, IP addresses, or payment methods — is a material breach of these Terms & Conditions. All duplicate accounts will be terminated and associated balances forfeited without appeal.

rodagg reserves the right to decline any registration application at its sole discretion, without obligation to provide reasons.

Prior to processing any withdrawal or upon rodagg's request at any time, Members are required to complete Know Your Customer (KYC) identity verification. The following documents may be requested:

• Government-issued photo ID: KTP (Kartu Tanda Penduduk — Indonesian National Identity Card), valid passport, or driver's licence. The document must be valid and fully legible.
• Proof of address: A utility bill, bank statement, or government correspondence issued within the previous three (3) months, showing your full name and residential address.
• Selfie verification: A clear photograph of you holding your photo ID adjacent to your face, taken on the day of submission.
• Proof of payment method: Documentation confirming ownership of the bank account or e-wallet used for deposits.

rodagg processes KYC submissions within one (1) to six (6) hours during business hours (09:00–21:00 WIB). Complex or incomplete submissions may take up to twenty-four (24) hours. You will receive an email notification upon approval or if further information is required.

Failure to provide satisfactory KYC documentation within a reasonable period will result in suspension of withdrawal privileges and may result in Account closure. rodagg is not liable for any losses arising from delays caused by a Member's failure to complete KYC in a timely manner.

rodagg accepts deposits via the following Indonesian payment channels, all denominated in IDR (Rp):

• Bank transfers: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon
• E-wallets: OVO, DANA, GoPay, ShopeePay, LinkAja

Minimum deposit amounts are Rp 25.000 for bank transfers and Rp 10.000 for e-wallets. rodagg does not impose a standard maximum deposit limit, though individual payment providers may apply their own transaction caps.

All deposits are processed in real time where technically possible. rodagg is not responsible for delays caused by third-party payment processors, banking system outages, or network connectivity issues outside our control.

Deposits must originate from a payment method registered in your own name. rodagg does not accept deposits made on behalf of a Member by a third party. Any deposit suspected to originate from an unregistered third party may be returned and the transaction reversed, with the associated Account suspended pending investigation.

Withdrawal requests m ay be submitted at any time via the rodagg account dashboard. The following conditions apply:

• Withdrawals are processed exclusively to payment methods registered in the Member's own name and previously used for deposits on the same Account.
• The minimum withdrawal amount is Rp 50.000. Withdrawals below this threshold will not be processed.
• KYC verification must be completed before any withdrawal is approved.
• Verified withdrawals to BCA, BRI, BNI, and Mandiri are typically processed within twenty (20) minutes. Processing times for other channels may vary up to a maximum of twenty-four (24) hours.
• rodagg reserves the right to request additional verification documents before approving any withdrawal at our sole discretion.
• A Member may submit one (1) withdrawal request per twenty-four (24) hour period. Multiple simultaneous pending requests will be queued in chronological order.

Withdrawal of Bonus-Derived Winnings: Winnings generated from Bonus Funds may only be withdrawn after all applicable Wagering Requirements have been fully satisfied. Any attempt to withdraw prior to meeting these requirements will result in the cancellation of the withdrawal request and recalculation of the remaining wagering obligation.

rodagg offers a range of bonuses and promotional offers to eligible Members. The following general terms apply to all promotions unless a specific promotion's terms explicitly state otherwise:

• Bonuses are available to Members who have completed KYC verification and are in good standing on the Platform.
• Each promotion may only be claimed once per Member, household, device, IP address, or payment method, unless explicitly stated otherwise in the promotion's specific terms.
• All Bonus Funds are subject to a minimum Wagering Requirement of 10x (ten times) the bonus amount, unless the specific promotion states a different multiplier. This requirement must be met before any withdrawal of bonus-derived winnings is permitted.
• Certain games may contribute differently to Wagering Requirements — for example, live casino games may contribute at 10% while slot games contribute at 100%. Contribution rates are detailed in each promotion's specific terms.
• Bonuses have an expiry period. Bonus Funds and any associated Wagering Requirements that have not been satisfied within the stated expiry period will be forfeited automatically.
• rodagg reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. Changes will not affect bonuses already actively in progress for individual Members.
• Abuse of bonus systems, including but not limited to matched betting using rodagg bonuses, bonus arbitrage, or systematic low-variance play designed specifically to extract bonus value, constitutes a material breach of these Terms & Conditions and will result in Account suspension and forfeiture of all Bonus Funds.

Specific promotions may reference Indonesian seasonal events such as Idul Fitri, Ramadhan, Nyepi, or Indonesian Independence Day. Such promotions remain subject to these general bonus terms in addition to any specific terms published alongside the promotion.

The following general betting rules apply across all rodagg products. Product-specific rules (for example, sportsbook, togel, live casino, sabung ayam (live cockfighting streams), or crash games) are published separately within each product section of the Platform.

• Bet acceptance: A bet is only considered accepted when rodagg confirms it and issues a valid bet reference number. Bets for which no confirmation is received are not valid.
• Pricing errors: rodagg reserves the right to void any bet placed at an obviously incorrect price resulting from a human error, system fault, or data-feed error. Affected Members will be notified and the staked amount returned to their Account Balance.
• Maximum payout: rodagg applies a maximum single-event payout cap of Rp 500.000.000 (five hundred million Rupiah) per Member per event, unless a lower limit is specified for the relevant market or product.
• In-play betting: Live / in-play markets may be suspended at any time at rodagg's discretion, particularly during critical match moments. Bets placed during a suspension period will be void.
• Mix parlay (multi-leg accumulator) bets require all legs to be selected from separate events. If any leg of a mix parlay is voided, the bet will be recalculated based on the remaining valid legs.
• Disconnection policy: rodagg is not responsible for bets lost or interrupted due to the Member's loss of internet connectivity. Bets already accepted prior to disconnection remain valid.

rodagg uses certified Random Number Generator (RNG) technology for all virtual and slot game products, independently audited by third-party testing laboratories. Live casino products are operated via real-time streams from certified studio environments.

The following actions constitute prohibited conduct on rodagg and may result in immediate Account suspension, permanent closure, forfeiture of funds, and where applicable, referral to law enforcement authorities:

• Providing false, misleading, or fraudulent information at any stage of registration, KYC, or during any communication with rodagg support staff.
• Opening or operating more than one Account on the Platform.
• Using another person's identity, payment method, or Account credentials.
• Colluding with other Members to gain an unfair advantage in any game or betting market.
• Using automated software, bots, scripts, artificial intelligence tools, or any other technical means to interact with the Platform in a non-human manner.
• Exploiting software bugs, glitches, or errors in the Platform to generate winnings that would not arise under normal operating conditions. Any winnings generated via an exploited error will be voided and reclaimed.
• Engaging in money laundering, terrorist financing, or any other financial crime through the Platform.
• Chargebacks or reversed payment disputes filed with a bank or e-wallet provider in bad faith while retaining winnings derived from the disputed funds.
• Accessing the Platform via a VPN, proxy, or any technical means to circumvent geographic restrictions.

rodagg reserves the right to suspend, restrict, or permanently close any Account at its sole discretion, including but not limited to the following circumstances:

• Suspected or confirmed breach of any provision of these Terms & Conditions.
• Failure to complete KYC verification within a reasonable period following a request.
• Reasonable suspicion of fraudulent, collusive, or unlawful activity.
• Receipt of a valid legal order from a competent authority.
• Protecting rodagg's operational integrity or the interests of other Members.

Where an Account is suspended pending investigation, rodagg will retain any Account Balance during the investigation period. If the investigation concludes that no material breach occurred, the Balance will be returned and the Account reinstated or the Member permitted to withdraw. If a material breach is confirmed, the Balance may be forfeited in whole or in part as compensation for losses or costs incurred by rodagg.

Members may voluntarily close their Account at any time by contacting our support team at [email protected]. Upon voluntary closure with no active Wagering Requirements, any real-money Balance will be returned via the Member's registered withdrawal method.

rodagg is committed to promoting safe and responsible gaming practices. We provide the following tools to all Members, accessible via the Account settings panel:

• Deposit limits: Set daily, weekly, or monthly maximum deposit thresholds. Limits take effect immediately when reduced; increases take effect after a 24-hour cooling-off period.
• Loss limits: Cap the total amount you can lose within a defined period.
• Session time limits: Receive automatic notifications and optional forced log-out after a defined play session duration.
• Self-exclusion: Exclude yourself from the Platform for a minimum period of 30 days, up to a permanent self-exclusion. Self-exclusion takes effect immediately and cannot be reversed during the selected period.
• Reality check reminders: On-screen notifications at intervals you select, showing time spent and net session result.

Use of the rodagg Platform is restricted to adults aged 21 and over. If you are concerned that gambling is negatively affecting your finances, relationships, or mental health, please visit our dedicated Responsible Gaming page or contact our support team directly.

All content on the rodagg Platform — including but not limited to software, design elements, graphics, logos, text, game interfaces, audio, and video — is the exclusive property of rodagg or its licensed third-party suppliers and is protected by applicable intellectual property laws.

Members are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal entertainment purposes. This licence does not include the right to:

• Copy, reproduce, distribute, or publish any Platform content.
• Reverse engineer, decompile, or disassemble any software component.
• Use rodagg's brand name, logo, or trademarks in any manner without prior written consent.
• Scrape, data-mine, or harvest any information from the Platform.

Any unauthorised use of rodagg's intellectual property will result in immediate Account termination and may be subject to legal proceedings.

To the fullest extent permitted by applicable law, rodagg's total aggregate liability to any Member in connection with these Terms & Conditions or the Services shall not exceed the total amount deposited by that Member in the twelve (12) calendar months immediately preceding the event giving rise to the claim.

rodagg shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or loss of goodwill.
• Service interruptions, delays, or errors caused by third-party providers, including payment processors, game studios, or telecommunications infrastructure.
• Losses arising from unauthorised access to a Member's Account where the Member failed to take reasonable steps to protect their credentials.
• Any losses arising from a Member's reliance on information provided on the Platform that is subject to change without notice.
• Force majeure events including but not limited to natural disasters, acts of government, power failures, or cyberattacks beyond rodagg's reasonable control.

rodagg collects, stores, and processes personal data in accordance with our Privacy Policy, which forms an integral part of these Terms & Conditions and is incorporated herein by reference. By registering an Account, you consent to the collection and use of your personal data as described in the Privacy Policy.

In summary, rodagg uses your personal data to:

• Verify your identity and age in compliance with KYC obligations.
• Process deposits and withdrawals via your registered payment methods.
• Provide customer support and respond to your enquiries.
• Detect and prevent fraud, money laundering, and other prohibited activities.
• Send account-related notifications and, where consent has been given, promotional communications.

rodagg will never sell your personal data to third parties. Data is shared only with necessary service providers (payment processors, KYC verification services, game studios) under strict data processing agreements.

rodagg reserves the right to amend, update, or replace these Terms & Conditions at any time. The revised Terms will be published on this page with an updated "Last Updated" date. Where a change is material — meaning it meaningfully affects a Member's rights or obligations — rodagg will provide notice via email to the address registered to the affected Account at least seven (7) days prior to the change taking effect.

Your continued use of the Platform after any amendment takes effect constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must immediately cease using the Platform and contact our support team to close your Account and withdraw any remaining real-money Balance.

These Terms & Conditions are governed by and construed in accordance with internationally recognised principles of commercial law applicable to online gaming platforms. rodagg operates under an international gaming licence and is subject to the regulatory requirements of the jurisdiction in which it is licensed.

In the event of a dispute arising out of or in connection with these Terms & Conditions or the Services, the parties agree to the following resolution process:

1. Informal resolution: You must first contact rodagg's support team at [email protected] with a written description of your complaint. rodagg will acknowledge receipt within 48 hours and endeavour to resolve the matter within fourteen (14) calendar days.
2. Escalation: If the dispute is not resolved informally within 14 days, either party may escalate the matter to rodagg's designated compliance officer, whose contact details will be provided upon request.
3. Binding arbitration: If the dispute remains unresolved after escalation, it shall be referred to and finally resolved by binding arbitration under internationally accepted arbitration rules. The arbitration shall be conducted in English. The arbitrator's decision shall be final and binding on both parties.

Nothing in this clause prevents rodagg from seeking urgent injunctive or interim relief from a court of competent jurisdiction to protect its rights or prevent irreparable harm.

For all enquiries related to these Terms & Conditions, account matters, or general support, please contact the rodagg team through the following channel:

Please include your registered username and Account ID in all correspondence to enable our team to assist you promptly. Do not include your password or full payment card details in any written communication.

For live assistance, our 24/7 Indonesian-speaking support team is also available via the live chat widget accessible from within your Account dashboard.